Refund policy

Refund and Return Policy

Last updated: January 10, 2026

At Chad's Card Shack, we sell authentic collectible products including Pokémon TCG, One Piece Card Game, Gundam, Jiu-Jitsu, and other trading card games (TCG). Due to the random, sealed, and collectible nature of these items, our policy is strict.

No Returns on TCG-Related Products

All TCG-related purchases (including but not limited to Pokémon TCG, One Piece Card Game, Gundam, Jiu-Jitsu, sealed packs, boxes, singles, booster boxes, live breaks/rips, and any products containing trading cards) are **final sale** and **unreturnable**. No refunds, exchanges, or returns are accepted for any reason, including:

- Buyer's remorse

- Unsatisfactory pulls or results

- Opened or unsealed items

- Condition or value concerns

Pokémon items are considered **final sale** and **unreturnable** in all cases.

Returns for Non-TCG Products Only

Returns are allowed **only** on non-TCG products (e.g., accessories, apparel, or other unrelated items) and are **subject to our prior approval**. Contact us first at [your email] with your order number and reason. Approved returns must be in original, unused condition within [e.g., 14-30] days of delivery. Return shipping is your responsibility unless due to our error. We reserve the right to refuse any return.

Non-Affiliation Notice

Chad's Card Shack is an independent, fan-operated store. We are not affiliated with, endorsed by, or officially connected to The Pokémon Company, Nintendo, Bandai Namco, One Piece Card Game, Gundam, Jiu-Jitsu, or any related entities. All trademarks and copyrights belong to their respective owners.

We appreciate your understanding — this helps protect the integrity of collectible products for everyone. Happy collecting!

Questions? Email us at [your email]. See our full Terms of Service for more details.